Nothing makes me think more about Enterprise 2.0 than a 70$ haircut. I mean, I need to think about something other than the outrage that is this decent-bar-tab-priced grooming ritual. If I don’t, I fear I may intentionally spear the slight French man architecting my coif with his own clearly expensive shears. (Sacre bleu!) It [...]

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Increasing “intimacy” between your company and your customers has a lot of positives: You can make better products and provide better services, which your newly vibrant customer community is more likely to advocate. But, this takes a degree of organizational wherewithal and self confidence that not everyone seems to have in abundance. It seems to [...]

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